Return & Refund Policy 

 

1. Please note that all crystal items are not eligible for a return, exchange, and refund. 

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2. All items should be returned new and unused, and with the original packaging within 7 calendar days from the day after you receive your order.

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3. All items will be inspected. Returns that are damaged, soiled, worn, or altered may not be accepted and could be sent back to you. 

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4. All items should be returned along with the completed Returns Note to allow easy identification and prompt processing.

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5. The original shipping costs are non-refundable, and the customer is responsible for return shipping costs.

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6. Please send us the returned item shipment information (Tracking number/ SF delivery code) to info@kosmicland.com / WhatsApp +852 98418969  after you have shipped the return item to us.

 

7. We are not liable for lost return parcels. 

 

8. A refund will be issued within 14 business days upon receipt of the items. 

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Please contact info@kosmicland.com for further assistance.

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Kosmic Group Limited reserves the right of final decision in case of any dispute.

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(Last updated: 25 June 2021)