Q RASH

1. Please note that all crystal items are not eligible for a return, exchange, and refund. 

2. All items should be returned new and unused, and with the original packaging within 7 calendar days from the day after you receive your order.

3. All items will be inspected. Returns that are damaged, soiled, worn, or altered may not be accepted and could be sent back to you.

4. All items should be returned along with the completed Returns Note to allow easy identification and prompt processing.

5. The original shipping costs are non-refundable, and the customer is responsible for return shipping costs.

6. Please send us the returned item shipment information (Tracking number/ SF delivery code) to info@kosmicland.com / WhatsApp +852 98418969  after you have shipped the return item to us.

7. We are not liable for lost return parcels. 

8. A refund will be issued within 14 business days upon receipt of the items. 

Please contact info@kosmicland.com for further assistance.

KOSMIC Group Limited reserves the right of final decision in case of any dispute.

Please note that orders will take 2-3 business days to proceed.

Hong Kong

-SF Express- 

Shipping fee:  HKD 30

SF Express tracking number will be sent via SMS/ WhatsApp/ Email upon dispatch. 

Please use SF Express Mobile App or visit https://www.sf-express.com/cn/en/ to track the parcel. 

Mainland China

-SF Express- 

Shipping fee:  HKD 50

SF Express tracking number will be sent via SMS/ WhatsApp/ Email upon dispatch. 

Please use SF Express Mobile App or visit https://www.sf-express.com/cn/en/ to track the parcel. 

 

International: 

-SF Express- 

Shipping fee: HKD 350

SF Express tracking number will be sent via SMS/ WhatsApp/ Email upon dispatch. 

Please use SF Express Mobile App or visit https://www.sf-express.com/cn/en/ to track the parcel. 

International Shipment Terms and Conditions: 

KOSMIC Group Limited is required to declare the exact value of all purchased items based on the export regulations.

KOSMIC Group Limited will notify the customer if any customs duties, foreign taxes or other fees which may be applied to the international shipments are needed via SMS/ WhatsApp /Email.

Administrative charges will be applied when customer request a refund but refused to pay any customs duties, foreign taxes or other fees which may be applied to the international shipments invoiced at the destination. 

Customer is responsible to pay any customs duties, foreign taxes or other fees which may be applied to the international shipments invoiced at the destination.  

Please contact info@kosmicland.com for further assistance.

KOSMIC Group Limited reserves the right of the final decision in case of any dispute.